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Virgin Media O2 Outage (04/04/2023)

by Malcolm Bishop - Tue 04 Apr 2023

Virgin Media O2 reports overnight outage of internet connectivity services in the UK.


Customers of Virgin Media O2 experienced an overnight internet outage affecting broadband services. This also impacted business and datacentre grade connectivity circuits.

Virgin Media O2 announced they were aware of the issues and were "working to identify and fix the problem as quickly as possible".

The company’s website was also inaccessible at 08:00 BST, meaning customers could not use the status checker which advises users on the situation of core connectivity. By 10:00 this had been resolved.

Our datacentre’s connectivity profile utilises various ethernet channels, one of which traverses Virgin Media O2’s core network. This subsequently affected a number of our hosted business solutions. Connection issues were first detected at 00:30 and were fully restored by 08:15 BST.

We apologise for any issues our customers may have had during this timeframe. Please contact our support teams on 01935 411319 if you are still experiencing any issues accessing your services.

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