IT Support
Technical support from local experts
Our primary focus is to provide exceptional IT technical assistance to our clients. We understand the importance of technology in today's world and the critical role it plays in your daily life. Our team of highly skilled and experienced IT professionals is committed to helping you resolve any technical issues that you may encounter, whether it's a desktop, laptop or server issues, software glitch, or network connectivity problem.
At Mark One Consultants, we believe that customer satisfaction is paramount, and we strive to exceed your expectations in every interaction. Our Support team is available to ensure that you receive timely and efficient support whenever you need it. We use the latest tools and technologies to diagnose and resolve issues quickly, minimising downtime and maximising your productivity.
We understand that technical issues can be frustrating and disruptive, which is why we approach every problem with a sense of urgency and empathy. Our Support team is not just knowledgeable but also friendly, patient, and dedicated to providing personalised support to each client. Whether you're a small business owner, or a large corporation, we are here to assist you with all your IT needs.
With over 20 years of experience, our technical team are highly qualified, experienced and friendly. We can help with a simple telephone call, easy remote access to your PC or laptop, a rapid onsite visit or even computer repairs back at our IT workshop. Our main objective is to get you back up and running as quickly as possible.
We cater for the full range of hardware services and have access to an extensive range of nationwide supplies to ensure quality components and the most up to date products on the market.
We offer three standard levels of IT Support, however every business is unique and your may require a bespoke, tailored IT package. We always start our new business partnerships with a full onsite IT review survey, to establish what your needs are. Whatever the size of your business, the level of support required, or budget restrictions of your business, we have a package to suit. Our priority is meeting the needs of your company and IT system, and will update you with required updates and improvements.
Designed for start-ups and small businesses or enterprise IT departments requiring specialist services and contingencies.
| Under 24 hours of support per year. | |
| Discounted hourly rates. | |
| Phone, remote and offsite support. | |
| 3-month IT support guarantee. |
Designed for small to medium organisations looking to grow their IT infrastructure in tandem with business development.
| Up to 50 hours of support per year. | |
| Remote, offsite and onsite support. | |
| Priority phone support. | |
| Discounted hourly rates. | |
| Interest free monthly payment option. | |
| Access to the M1C client portal. | |
| 12 months free subscription to DataSafe. | |
| 6-month IT support guarantee. |
Designed for medium to large sized organisations looking for the best of breed IT support direct from the experts.
| 50 to 500 hours of support per year. | |
| Remote, offsite and onsite support. | |
| Priority phone support. | |
| Discounted hourly rates. | |
| Interest free monthly payment option. | |
| Access to the M1C client portal. | |
| Full IT consultancy services. | |
| 6-month IT reviews and planning. | |
| 12 months free subscription to DataSafe. | |
| 6-month IT support guarantee. |
| No contract. | |
| Pay-as-you-go support. | |
| Phone, remote and offsite support. | |
| Onsite support options. |
We also operate a focused software learning program for our staff and undergo rigorous training and testing schedules in place by the major vendors to ensure our product ability and knowledge is first rate. Equipped with these ongoing skill sets, our staff are capable of highlighting, diagnosing and rectifying countless issues with software installations, configurations and deployments in rapid time.
Our Support Tracking App is available to all clients with a support contract. This app can track every aspect of your business IT function; Every support call with us, once completed, is automatically logged here for you to view and allows you to see the details of all work carried out by our team.
This portal can be used to..
For a live demo of our Client Portal please contact us.
We have developed a detailed Measure of Technology (MOT) for your business that will analyse and review your IT infrastructure and provide you with a system health check. Once our qualified technician has completed the MOT you will receive a detailed report on your IT infrastructure, including; future advisories, minor defects, and system critical defects (SCD).
