Business IT support in Yeovil Somerset | Mark One Consultants

IT Support

Technical support from local experts

Reliable and efficient business IT support since 1998

Our primary focus is to provide exceptional IT technical assistance to our clients. We understand the importance of technology in today's world and the critical role it plays in your daily life. Our team of highly skilled and experienced IT professionals is committed to helping you resolve any technical issues that you may encounter, whether it's a desktop, laptop or server issues, software glitch, or network connectivity problem.

At Mark One Consultants, we believe that customer satisfaction is paramount, and we strive to exceed your expectations in every interaction. Our Support team is available to ensure that you receive timely and efficient support whenever you need it. We use the latest tools and technologies to diagnose and resolve issues quickly, minimising downtime and maximising your productivity.

We understand that technical issues can be frustrating and disruptive, which is why we approach every problem with a sense of urgency and empathy. Our Support team is not just knowledgeable but also friendly, patient, and dedicated to providing personalised support to each client. Whether you're a small business owner, or a large corporation, we are here to assist you with all your IT needs.

Trusted support from the experts

With over 20 years of experience, our technical team are highly qualified, experienced and friendly. We can help with a simple telephone call, easy remote access to your PC or laptop, a rapid onsite visit or even computer repairs back at our IT workshop. Our main objective is to get you back up and running as quickly as possible.

We cater for the full range of hardware services and have access to an extensive range of nationwide supplies to ensure quality components and the most up to date products on the market.

Microsoft Partner accreditations
support staff on a call

Contract support services

We offer three standard levels of IT Support, however every business is unique and your may require a bespoke, tailored IT package. We always start our new business partnerships with a full onsite IT review survey, to establish what your needs are. Whatever the size of your business, the level of support required, or budget restrictions of your business, we have a package to suit. Our priority is meeting the needs of your company and IT system, and will update you with required updates and improvements.

Assisted support package


Designed for start-ups and small businesses or enterprise IT departments requiring specialist services and contingencies.

Under 24 hours of support per year.
Discounted hourly rates.
Phone, remote and offsite support.
3-month IT support guarantee.

Supported support package


Designed for small to medium organisations looking to grow their IT infrastructure in tandem with business development.

Up to 50 hours of support per year.
Remote, offsite and onsite support.
Priority phone support.
Discounted hourly rates.
Interest free monthly payment option.
Access to the M1C client portal.
12 months free subscription to DataSafe.
6-month IT support guarantee.

Managed support package


Designed for medium to large sized organisations looking for the best of breed IT support direct from the experts.

50 to 500 hours of support per year.
Remote, offsite and onsite support.
Priority phone support.
Discounted hourly rates.
Interest free monthly payment option.
Access to the M1C client portal.
Full IT consultancy services.
6-month IT reviews and planning.
12 months free subscription to DataSafe.
6-month IT support guarantee.

Starter support package


For start-ups and small businesses requiring adhoc IT services, without a support contract.
No contract.
Pay-as-you-go support.
Phone, remote and offsite support.
Onsite support options.

Commitment to continued learning and certification

We also operate a focused software learning program for our staff and undergo rigorous training and testing schedules in place by the major vendors to ensure our product ability and knowledge is first rate. Equipped with these ongoing skill sets, our staff are capable of highlighting, diagnosing and rectifying countless issues with software installations, configurations and deployments in rapid time.

certification meeting
ServerWatch logo
Live reactive monitoring of your servers - automated monitoring of your business servers, alerting our technicians to any disconnection or downtime. Once an issue has been highlighted, ServerWatch and our skilled technicians, will identify the cause and rectify promptly.
DataSafe logo
Our scalable and customisable disaster recovery solution for your on-premises servers. Our business disaster recovery solutions are monitored daily, and regularly inspected by our technicians! This service provides you with a disaster recovery solution that has been trusted by our clients for over 15 years+.
SpamShield logo
Our hosted spam filtering and malware protection service. Unsolicited emails are frustrating and can hinder the performance and productivity of your employees. With our SpamShield service spam and viruses are fully contained and managed. Powered by the leading email spam filter on the market.
CloudStore logo
Our tailored solution to fully backup your company’s Microsoft 365 cloud data - Many believe Microsoft keep old copies of your email and cloud data forever, however this is not the case. Our bespoke solution, CloudStore, will ensure you can always undelete and recover Office365 data.
CentreHost logo
Our UK based datacentre is ready to host your server requirements or form part of your disaster recovery plan. Hosting your server in our own climate-controlled datacentre saves you the stress of a physical server at your own premises. Or, CentreHost can be incorporated to your disaster recovery plan.

Support tracking app

Our Support Tracking App is available to all clients with a support contract. This app can track every aspect of your business IT function; Every support call with us, once completed, is automatically logged here for you to view and allows you to see the details of all work carried out by our team.

This portal can be used to..

  • View up to the minute info and stats on your account
  • Easily see hourly support usage and contract hours remaining
  • Add company hardware for tracking and inventory
  • Valuing your existing hardware and depreciate over time
  • Add and manage additional work and hardware yourself
  • See what type of support you have used
  • Highlights trends in your support requirements
  • Highlights what areas of your IT need further attention
  • Identifies consistent IT problems

For a live demo of our Client Portal please contact us.

support tracking app screenshot

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Would you pass an IT MOT?

We have developed a detailed Measure of Technology (MOT) for your business that will analyse and review your IT infrastructure and provide you with a system health check. Once our qualified technician has completed the MOT you will receive a detailed report on your IT infrastructure, including; future advisories, minor defects, and system critical defects (SCD).

  • Performed by qualified technicians
  • Conducted face-to-face at your premises
  • Comprehensive report upon completion
  • 50% off for a limited time!